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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tom R

January 7, 2026

5  out of  5
rating by Tom R
"Bill Kilpatrick was very helpful and patient answering all of the questions I had."
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Ann Fischer

January 6, 2026

5  out of  5
rating by Ann Fischer
"Bill Patrick spoke with me yesterday and we got my new “new to me” vehicle covered. One new thing added was roadside assistance that will give me peace of mind if the situation should arise. Thanks for a pleasant experience."
We responded:
"We are glad that Susan Kincaid was able to assist you with your "new" auto and renters policy, Ann! Susan always goes the extra mile to provide you with the insurance you need and the customer care that you deserve. We truly appreciate your great review and we look forward to assisting you with any of your insurance questions or needs for many years to come!"
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Anthony Brown

January 5, 2026

5  out of  5
rating by Anthony Brown
"I just switched over from Progressive because of the great rate I received. And Mary was very instrumental in me switching, calling and keeping me abreast of price changes. She was very kind and polite. Thank you Mary and everyone at Mike Burtons agency for such a wonderful experience."
We responded:
"Anthony, thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - Mike"
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CS CS

January 5, 2026

5  out of  5
rating by CS CS
"Susan Kincaid was a literal life saver today! My previous insurance increased my rate by $50 per.month. I have not had any accidents, tickets, etc., so I did not understand why the rates would increase. I completed an online request and in less than 24 hrs, Susan reached out to and saved me close to $70! Her professionalism and patience with me while I looked up additional info is and was greatly appreciated. Thank you Susan, for making the change very easy and stress free."
We responded:
"We will always strive to leave you with a wonderful customer service experience! We're grateful for the trust you have in our agency to serve and protect you each day! Thank you so much for sharing. - Mike "
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Isaiah Skaug

December 31, 2025

5  out of  5
rating by Isaiah Skaug
"Pleasure to work with. Called just before closing and micaela was more than happy to help insure an unusual policy. She helped guide me through the process, and I never felt rushed or obligated. She even finished some special paperwork I needed after hours. Very very happy with this agency. Definitely recommend."
We responded:
"Isaiah, I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your business! - Mike"
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Bethelehaim Ababa

December 29, 2025

5  out of  5
rating by Bethelehaim Ababa
"I was helped by a great agent Mary. She is wonderful."
We responded:
"Bethelehaim, thank you so much for this amazing review! We truly appreciate you taking the time to share your experience. - Mike"
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Wanda Walker Reives

December 24, 2025

5  out of  5
rating by Wanda Walker Reives
"My agent was so so super in relaying all information to me in regards to our coverage I appreciate her responsive to all of my questions she was truly wonderful in getting my grandchildren and myself coverage.."
We responded:
"Wanda, thanks for the 5-star rating! We're grateful for your trust in us. - Mike"
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Andrieska Sheila Sakti

December 19, 2025

5  out of  5
rating by Andrieska Sheila Sakti
"Micaela is wonderfull and very hepfull. She is awesome took me less than 10 mins i got everything done"
We responded:
"Andrieska, we're so glad we could help and appreciate your support! - Mike"
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Eric King

December 18, 2025

5  out of  5
rating by Eric King
"Very professional and knowledgeable"
We responded:
"Eric, we appreciate your support! - Mike"
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Trina Lee-Schultz

December 16, 2025

5  out of  5
rating by Trina Lee-Schultz
"Susan was the absolute BEST!!! She was very concerned about my situation and very knowledgeable. She made it so easy to talk with her just like she was one of my friends would highly recommend this insurance above all."
We responded:
"Trina, thank you so much for taking the time to leave us a five-star review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our customer service. - Mike"
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Zack Wolf

December 11, 2025

5  out of  5
rating by Zack Wolf
"Mikayla was amazing, and very relatable, very informative and pleasant to work with."
We responded:
"Zack, thank you! I’m happy your insurance experience was so positive! - Mike"
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Kimberly Cobb

December 11, 2025

5  out of  5
rating by Kimberly Cobb
"My Agent was very knowledgeable and helpful. listened to my concerns. the rates were right for me. and just all-around great service."
We responded:
"Kimberly, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Mike"
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Ajdin Malkic

December 9, 2025

5  out of  5
rating by Ajdin Malkic
"I worked with Susan, and she was really professional explaining different options. Highly recommend. Thanks for saving the day!"
We responded:
"Ajdin, Thank you so much for your kind review! I appreciate it. My team and I will always be here for you in your time of need! - Mike"
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Pete Hill

December 8, 2025

5  out of  5
rating by Pete Hill
"Mary was fantastic lowered my rate, got much better service and better rate! Thank you"
We responded:
"Pete, this is great to hear! We appreciate you and your business. - Mike"
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Gray Biddle

December 5, 2025

5  out of  5
rating by Gray Biddle
"Amazing experience!! Micaela was extremely helpful and responsive. I was able to connect with her immediately and all my issues were solved promptly! Really happy to have switched my policy to Mike Burton State Farm. No more waiting for hours on hold with other companies!"
We responded:
"Gray, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their experience positively! Thank you. - Mike"
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Dell Rio

December 4, 2025

5  out of  5
rating by Dell Rio
"Micaela Was very helpful with me getting my car insurance policy,she was very polite and patient and answered all my concerns,i really appreciate her."
We responded:
"Dell, it is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Mike"
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JasmineBlue

December 4, 2025

5  out of  5
rating by JasmineBlue
"I worked with Mary to set up my renter's insurance policy. She was very kind, patient, and attentive to what i needed and my questions. The experience overall was much simpler and straightforward than I initially expected."
We responded:
"Jasmine, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you! - Mike "
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Lori Palczynski

December 3, 2025

5  out of  5
rating by Lori Palczynski
"Great prices, excellent agents, ( especially Angie). Love this company!"
We responded:
"Lori, this is great to hear! We appreciate it. - Mike "
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Samreen Ahmed

November 26, 2025

5  out of  5
rating by Samreen Ahmed
"Susan Kincaid!!! Is my person! She made everything so easy to understand and went over things to make sure i was satisfied! It was lovely taking to her and getting work done at the some time, great customer service! Excited for my time with state farm 😊"
We responded:
"Samreen, I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your business! - Mike"
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Jocelyn Blitch

November 26, 2025

5  out of  5
rating by Jocelyn Blitch
"I called to add my fiancée onto my insurance as he had TERRIBLE experiences with Progressive. Anastasia was absolutely amazing and made the whole process smooth, quick, and simple. She even remembered my daughter’s name and wished up a Happy Thanksgiving! He’s now paying less than half the rate he was paying at Progressive, for even better coverage. I highly recommend this office for all insurance types, as I have condo insurance through them as well."
We responded:
"Jocelyn, thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - Mike"
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Emilian Taranu

November 25, 2025

5  out of  5
rating by Emilian Taranu
"I will only say a few words: I wish every insurance company provides this level of service. Micaela set up the bar so high that it will be long, if ever, before someone else will match it. State Farm:,you have a treasure in Micaela!"
We responded:
"Emilian, yhis made my day! Thank you for sharing. We’re always here to help and offer any assistance you may need. - Mike"
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Morgan Taylor

November 25, 2025

5  out of  5
rating by Morgan Taylor
"I just experienced the most wonderful interaction with a State Farm customer representative. Micaela Baez Is helpful and personable, thank you for your help!"
We responded:
"Morgan, thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - Mike"
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Momager Montanez

November 21, 2025

5  out of  5
rating by Momager Montanez
"Mary did such a wonderful job assisting me helping me find the right insurance requirements I needed to be able to drive and feel safe while doing it! She was very helpful and kind ."
We responded:
"Momager, it is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Mike"
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Muhammad Asad Ullah Khalid

November 18, 2025

5  out of  5
rating by Muhammad Asad Ullah Khalid
"Commendable customer service. Looking forward to a good policy period with them."
We responded:
"Muhammad, thank you so much for the five stars. We appreciate you and your business! - Mike"
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Amber Snodgrass

November 17, 2025

5  out of  5
rating by Amber Snodgrass
"Easy, professional, right to the point."
We responded:
"Amber, thank you for taking the time to leave us a five star review! - Mike"